RapidScale CloudUniversity

Questions To Ask When Looking for a Cloud Provider

We can definitely understand the confusion a client may feel when it comes to deciding to migrate over to cloud solutions. After all, their cloud provider will be assisting with storing critical data as well as keeping it secure. This isn’t a choice to make quickly.

When your customer is looking around for a cloud provider, they need to be able to ask the right questions. Determining which cloud provider to work with should be strategic and well thought out. We understand that researching the many qualifications of different providers can be tiresome and time consuming.

So, to help, here are some questions your customers should be asking every time:

  • What cloud services do you provide?
  • What is your downtime history?
  • Does your cloud scale?
  • What is the set-up process like?
  • How do I access my cloud solution?
  • What is the Service Level Agreement?
  • Can you meet my compliance requirements?
  • How secure are your services?
  • How does pricing work?
  • How many pubic IP addresses do I get?
  • How do I get support from your facilities?
  • Are there any bandwidth limitations or overage charges to be aware of?
  • What is the length of my contract? Or term?
  • Do you have a Disaster Recovery Plan?
  • What monitoring tools do you current have in place?

Here are a few more questions they should be asking – and why they should be asking them:

  • How often is the hardware updated?
    • A normal refresh cycle is about every 3 – 5 years. This is important because their cloud provider can take away their maintenance headaches!
  • What is your guaranteed up time?
  • 20% of cloud storage users are able to recover from a site disaster within 4 hours or less, while only 9% of non-cloud storage users can say the same.
  • What is your disaster recovery plan?
  • 43% of businesses that experience a disaster never reopen. Having a disaster recovery plan is a MUST.
  • How often is the hosted operating system updated?
  • This is important – your customer should be sure that their hosted operating system is constantly being updated so that you can be certain their provider is delivering the best services possible.
  • Can you setup a VPN tunnel back to the home office?
  • Making sure you create a VPN tunnel between the hosting facility and your local network allows a single user name and password all the way through – making it simpler and more user friendly.

Finding the right cloud provider for your customer can be challenging and is a difficult decision. It is important that they take the time to do a little research and ask as many questions as they can.

RapidScale can offer customers security measures with exterior security systems, security guards, digital surveillance and recording and security scanners. Our infrastructure is secured with government grade encryption software and is Geo Load Balanced and Active/Active between our data centers. As well as, RapidScale is customizable and completely affordable! We use a pay-as-you-go model, so you only pay for what you need!

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